Terms of Service

Delistening is in early alpha. These terms are a starting version and may change as the platform develops; we'll update the date above when they do. Continuing to use the service after a change means you accept the updated terms.

1. Who we are & what this covers

Delistening (“Delistening,” “we,” “us”) is an independent music-analytics platform operated by Delistening (a business operated by Omelio Hopwood, Wisconsin, United States — incorporation pending). These Terms of Service govern your use of the platform — the website, the player, the artist dashboard, and the APIs. By creating an account or using the service you agree to these terms and to our Privacy Policy.

2. Eligibility & accounts

• You must be old enough to form a binding contract where you live, and the service is not directed to children.
• You're responsible for activity under your account and for keeping your credentials secure. We strongly recommend enabling two-factor authentication.
• Provide accurate information and keep it current. Tell us promptly at Contact if you suspect unauthorised access.

3. Your content & the licence you grant us

You keep ownership of everything you upload — your tracks, cover art, and other content. To run the service, you grant us a limited, non-exclusive licence to host, store, stream, transcode, display, and analyse your content for the purpose of operating Delistening and providing you the analytics and player surfaces. This licence ends when you delete the content or close your account, except for copies retained transiently in backups or as required by law.

You warrant that you own or have the necessary rights to the content you upload and that it doesn't infringe anyone else's rights.

4. Acceptable use

You agree not to:

• upload content you don't have the rights to, or that is unlawful;
• upload child sexual abuse material — there is zero tolerance, content is subject to scanning, and matches are reported to the relevant authorities;
• mislabel explicit content — artists are responsible for labelling their uploads accurately, and moderators may correct a label;
• inflate or fake plays (bots, click farms, automated play generation) — the platform validates plays and fraudulent activity is removed;
• abuse the content-report feature (knowingly false or harassing reports are themselves a violation of these terms);
• attempt to breach security, access other users' data, or disrupt the service;
• misuse the APIs or exceed published rate limits.

4a. Reporting & moderation

Anyone — signed in or not — can report a track from its public page. Reports go to our moderation queue, where a human moderator reviews them. Moderators may re-label content (for example, marking it explicit), hide it from public surfaces while it's under review, or remove it where these terms are violated. Reporting content never hides it automatically — action is only taken by a moderator's decision.

If your content is actioned by moderation, you can appeal the decision from your dashboard; appeals are reviewed by a human moderator, and no one can moderate a case about their own content. Child-safety matters are escalated immediately and are not subject to the standard appeal flow.

5. What we commit to you

These are the platform's standing commitments — they bind us, not just you:

• Validated plays. Fraud analysis runs on every play; the numbers we show you reflect real human listening.
• Durable entitlements. When a listener earns access under a rule, that access holds under that rule version. Rule changes apply to future events, never retroactively.
• Transparent, exportable insights. Your analytics are sourced and exportable. You can export your complete canonical record at any time, and we will not block your exit.
• We don't sell your data and we don't run ads on your content without your opt-in. See the Privacy Policy.

6. Billing

Paid plans, where offered, are billed through our payment processor (Stripe). Prices, plan features, and renewal terms are shown at the point of purchase. During early alpha some paid features may be free or in testing. You can cancel a subscription at any time; cancellation stops future charges and takes effect at the end of the current billing period unless stated otherwise.

7. Service availability & alpha status

The service is provided on an “as is” and “as available” basis. Because Delistening is in early alpha, features may change or break, and data may occasionally be reset during this period. We don't warrant uninterrupted or error-free operation. To the maximum extent permitted by law, our liability arising from your use of the service is limited as set out in section 8.

8. Limitation of liability

To the extent permitted by law, Delistening (operated by Omelio Hopwood) is not liable for indirect, incidental, or consequential damages, or for lost profits or data, arising from your use of the service. Nothing in these terms limits liability that cannot be limited by law.

9. Your data is yours — artist exit guarantee

Artists may export their complete canonical record — tracks, listeners, entitlements, rule versions, plays, audit log, slug history — at any time, on any tier including Free. This export is artist-initiated and cannot be blocked or delayed by the platform operator or any Manager the artist has invited. This commitment is structural: the mechanisms that enforce it are built into the platform, not dependent on the platform operator choosing to honor it.

10. Termination

You may close your account at any time and export your record on the way out. We may suspend or terminate accounts that violate these terms — for example, play fraud or prohibited content. We'll give notice where practical, except where immediate action is needed (e.g. illegal content).

11. Changes & governing law

We may update these terms; material changes will be reflected in the “last updated” date and, where appropriate, announced. These terms are governed by the laws of Wisconsin, United States, without regard to conflict-of-laws rules.

12. Contact

Questions about these terms? Reach us via Contact.